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1 ) If you
are a Distributor or Reseller ( Retailer ), please contact us via (customers@ablesonic.com)
for the details about our warranty term and return Policy.
2 ) For the
customer ordering directly our products on line or through our affiliate
and dropshippment programs’ partners, YOU ARE COMPLETELY PROTECTED
BY OUR 30 DAYS MONEY-BACK POLICY AND 90 DAYS WARRANTY TERM.
30 DAYS
MONEY-BACK POLICY
That means, if you are ever dissatisfied the products or when you think
that you have not received a fair value, return your items within 30 days
from order date. We will either make it right to your satisfaction, or
refund your money. Please only not following policy:
- Shipping
and Handling fees will not be refunded;
- 10% Restocking
fee will apply on returns if cash refund is requested. However, You
can save this restocking fee by choosing to purchase other items for
substitution or available company credit for future shopping instead
of refund.
- All original
contents (product, accessories, manuals, instructions, etc.), original
packaging in new and unopened condition without any damages
(including products and packaging ) and original invoice or receipt,
have to be returned.
90 DAYS
WARRANTY TERM
For the damage or missing of the items in shipping, you must notify
AbleSonic within 7 days after you receive the products. If service
is necessary for any reason due to manufacturing defect or malfunction
during the 90 days warranty period, AbleSonic will repair or replace the
defective merchandise at no charge upon delivery of the item with pre-paid
freight to our mailing address.
Before returning
the item for service, please read carefully the user manual or instruction
in order you to make sure that your operation is correct, and the batteries
are in proper working condition ( weak or defective batteries are common
causes of problems ).
Warranty does not cover the following:
- Units
that have been misused or by accident.
- Units
that have been repaired or altered by persons other than AbleSonic,
or authorized service center.
- Damage
caused by leaking batteries.
NOTE
All returns must be pre-approved by AbleSonic. You can submit your
request to return a product to support@ablesonic.com.
Make sure you have the Invoice Number and Product Model Number, and explain
us the reason for return, if it is under “ 30 Days Cash-Back Policy ”
or “ 90 Days Warranty ”. The Return Authorization# with return instructions
will be sent out to you via e-mail after we received your RA application.
Please allow us 1 – 2 weeks from receipt for processing your return for
refund or credit.
AbleSonic will not accept for return any products you purchased from the
retailers and the distributors (except our affiliate program and dropship
partners), you must contact directly your vendors for the return.
If you still have any questions about the warranty issue, please contact
us and send your concerns to support@ablesonic.com.
Enjoy your shopping at AbleSonic.com!
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